All Asprey products are guaranteed against defects in workmanship for one year from the date of purchase (this in no way affects your statutory rights). However, in the unlikely event that your Asprey product does not match up to our exacting standards, we will try our hardest to put matters right. Should any manufacturing fault appear on your Asprey product within twelve months of purchase, please return it to us with proof of purchase. Where possible we will try to repair it, or if it cannot be repaired, we will replace it for you.
For any damage resulting from normal "wear and tear", an accident, or damage that has occurred outside of our guarantee period, please contact our Customer Service team (firstname.lastname@example.org) who will be pleased to provide you with a quote for repair where possible. Please be aware that repairs may take up to twelve weeks.