Why haven’t I received an email confirmation?
An automated email confirmation is sent to your email address once your order has been placed and should be received within 30 minutes of placing your order.
If you do not receive this email, it's likely that it was caught in your SPAM filter. If you are able to, please check your SPAM folder. Alternatively, your email address might have been mis-typed. You can check this in 'Edit Account Information' section of your Asprey Account, if you have set one up.
If a confirmation email has not been received within 24 hours, please call our Customer Services on 0800 652 5195 from within the UK or +44 207 758 8566 from outside the UK. Please note that this is Monday - Friday 10am - 6pm, and only 0800 652 5195 on Saturday 10am - 6pm and Sunday 12pm - 5pm.
Alternatively, please email us at email@example.com.
How do I change the address for an order?
Your delivery address can be changed up until it has been processed by Customer Services. After this we regret we are unable to change a delivery address.
How can I cancel my order?
You can cancel your order up until Customer Services has processed your order.
Regrettably, if your order required personalisation and has already been processed we are unable to cancel the order.
Is VAT charged online?
All orders for delivery within the UK or European Union incur VAT at 20%.
Prices quoted in Great British Pounds (GBP) include VAT which is included in the retail price, this will be deducted if your order is for delivery outside the UK or European Union.
Prices quoted in United States Dollars (USD) exclude VAT, VAT will be added for orders delivered in the UK or European Union.
Will somebody let me know if my item is unavailable?
You will receive an automatic email confirmation of your order but this does not confirm the item is in stock.
In the event that an item you have ordered is delayed or out of stock, a member of Customer Services will contact you and notify you of the "in stock" date. If you do not wish to remain on our waiting list, they will be able to offer you an alternative colour option or design.
Purple Water Fragrance can only be delivered to mainland UK for the foreseeable future. For any orders placed outside mainland UK will be automatically refunded and an email sent confirming cancellation of order. For orders required outside mainland UK, please contact your local store or firstname.lastname@example.org
How do I view my Order History?
To view your Order History you must create an account on this website before or during the placing of your order. Once the account is logged in, visit the 'My Account' section for order history details.
If you have not created an account with us, you can do so here.
I have forgotten my password to ‘My Account’?
If you have forgotten your password, please click here.
Alternatively click on the 'Forgotten Password' button on the log in screen within 'My Account', and we will send you an email link for resetting the new password.
Why should I register for an account with Asprey?
When you register for an account you will be able to:
Track the progress of your orders
View your order history
Register for Asprey’s Newsletter to hear about store news, new products, special offers and other promotional announcements.
How can I unsubscribe from your newsletter
Please log in to your account where you will be able to adjust your preferences.