WHEN WILL MY ORDER BE DELIVERED?
Orders are typically delivered within 5 working days.
If you are ordering products covered by CITES to a country outside the UK, your order will be subject to extended delivery timings due to documentary requirements. Please note that we are unable to accept returns of merchandise made from CITES listed animals from outside the United Kingdom. For more on Asprey and CITES click here.
I MISSED THE COURIER FOR MY DELIVERY, HOW DO I RESCHEDULE?
The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery.
If you have any further issues, please contact Customer Services on 0800 652 5195 from within the UK or +44 (0)207 758 8800 from outside the UK or email on customerservices@asprey.com.
HOW CAN I TRACK MY PARCEL?
You can view your order status online and obtain the information to track your delivery. You can do this any time by logging in to your account.
Your order may have one of three possible statuses; In Processing, Dispatched or Cancelled. However, we can provide additional information at anytime by telephone or email.
CAN MY ORDER BE DELIVERED TODAY?
Unfortunately, we are not able to offer same day delivery as standard. If your order is urgent, however, please contact Customer Services on 0800 652 5195 from within the UK or +44 (0)207 758 8800 from outside the UK or email customerservices@asprey.com.
HOW WILL YOU SHIP MY ORDER?
For orders under £25,000 we use various courier services.
Please note this applies to delivery addresses in the United Kingdom only.
All parcels dispatched within the United Kingdom will be delivered Monday to Friday between 9.00am-5.30pm and will require a signature upon delivery. This however does not apply to Bank Holidays. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, the courier will leave a card for you to contact them and arrange a date for redelivery.
Any change of address will need to be made directly with us.
We always recommend that you provide us with a business address for deliveries, as there is always likely to be someone who can sign on your behalf.
Delivery to APO/BFPO and PO BOX addresses is not currently available.
HOW MUCH DOES DELIVERY COST?
Delivery within the United Kingdom
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £5 / $8 |
| £1000 and above | Complimentary |
All UK orders are sent via courier, and require a signature on delivery.
Delivery within the European Union
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £15 / $20 |
| £1000 and above | Complimentary |
Orders are posted via courier and may require a signature on delivery.
Delivery to All Other Destinations
| Goods Value | Delivery Charge |
|---|---|
| Up to £999.99 | £25 / $35 |
| £1000 and above | Complimentary |
Orders are posted via courier and may require a signature on delivery.
Delivery within the United States
| Goods Value | Delivery Charge |
|---|---|
| Up to $999.99 | $20 |
| $1000 and above | Complimentary |
CAN I SPECIFY A DELIVERY DATE?
Unfortunately, we cannot deliver on a specific day.
If your delivery is urgent, please contact Customer Services on 0800 652 5195 from within the UK or +44 (0)207 758 8800 from outside the UK or email on customerservices@asprey.com
WILL I HAVE TO PAY ANY IMPORT DUTY IF I AM PURCHASING FROM OUTSIDE THE UNITED KINGDOM?
Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these.
Any such charges will be required to be settled on receipt of the goods and applies to all shipping destinations outside the United Kingdom. Please note that since the United Kingdom's exit from the European Union on 1 January 2021, orders for delivery within the EU also become eligible for import duties.
RETURNS
All items must be returned within 30 days of delivery in new, unused condition with all original packaging. Any faulty item received should be reported to us within 24 hours of order delivery, with photographs of both the item and external packaging. Items can be returned for a refund or exchange, subject to availability.
We regret we are unable to offer an exchange or refund for items that have been opened and/or used.
Additionally, we regret we are unable to refund shipping costs.
CAN I RETURN MY PRODUCT IF IT HAS BEEN PERSONALISED?
We are unable to offer an exchange or refund on any item that has been personalised.
HOW SHOULD I RETURN A PRODUCT?
We can organise for the return of your item(s) through our courier service. Please email customerservices@asprey.com or call Customer Services on 0800 652 5195 from within the UK or +44 (0)207 758 8800 from outside the UK, for more details.
